Somfy Oceania News

Introducing Help Me by Somfy

Introducing Help Me by Somfy

At Somfy, we're committed to bringing you product innovation, quality assurance and systems for your sustainable growth. That's why we're excited to present the new Help Me by Somfy application, now available on the Apple App and Google Play stores.

For a professional installer, we understand that each worksite and each configuration is different, presenting varied challenges and requiring installers to adapt and troubleshoot on the go. Somfy is here to support you.

The Help Me by Somfy application is a pragmatic, easy-to-follow visual step-by-step instructions; available at any time of the day in 35 languages.

Accessible with or without internet connection, you have installation information at your fingertips wherever you go!

The Help Me by Somfy application includes instructions and troubleshooting tips for 36 Somfy products in 17 end product applications with varied operations for control in countless configurations.

  1. First, choose the situation you are working on in the field: initialisation, upgrade and fine tuning, or troubleshooting.
  2. Next, select the end product application (interior blinds, curtains, awnings, roller shutters, etc), the control method (hand-held remote or switch) and the motor you are installing.
  3. In just a few simple clicks, you are presented with copious amounts of easy-to-follow visual step-by-step instructions to get the job done right the first time.

To support you further, the application allows you to add your frequently used instructions to your own personalised 'favourites library' in just one click!

Help Me by Somfy is backed by two additional services: a short guide included within the products' packaging and No more lengthy paper manuals inside the product packaging means professional installers are better equipped and more efficient than ever before.

Better still, the application means we are also reducing paper waste. The digitalisation of our instruction manuals helps us move closer to our dream of being more environmentally sustainable by reducing our carbon footprint by over 30 million sheets of paper every year! The new short guide manuals now fit on a single page and are illustrated. They also include a handy QR code to make accessing installation information within the app even easier.




Download Help Me by Somfy for iOS

Download Help Me by Somfy for Android