Somfy Oceania - COVID-19 Update

The health and safety of our customers and employees has always been a top priority for us. In response to the outbreak of COVID-19, we want to reassure our customers and employees that we are following strict measures to ensure the safety of all.

Somfy Oceania would like to advise of some preventative measures that have been put in place to help protect our customers and staff during these uncertain times.

Somfy Office Visitors

• We have suspended all walk-in customer interactions
• All orders will need to placed online using ShopSomfy or by emailing orders.au@somfy.com
• For customers who pay upfront, you will be required to pay over the phone (1800 076 639) once you receive your proforma invoice
• For customers who wish to pick up their order, you will need to ring Somfy's Customer Support team (1800 076 639) to arrange a time to do so
• The warehouse will remain open for direct receipts and dispatches

Repair Requests

• We have suspended all drop-in repair requests
• Customers will need to ring our After Sales Service team (1800 076 639) if they have a faulty product
• If it is determined that your product is repairable, a time will be arranged for you to drop the items off. You may be asked to return the following day to pick-up repaired items

Somfy Electrical Services

• We will continue installations and service calls on an appointment-only basis
• The situation will be monitored carefully, with restrictive practices in-play

Sales Team

• We will be suspending all face-to-face customer visits unless agreed otherwise with confirmed appointments
• Any visits made will be strictly one-on-one
• Our dedicated team will still be available via phone or email

We appreciate your understanding and support to get us all through this critical time.

If you have any questions or concerns, please do not hesitate to contact us.